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  • Are you licensed, bonded and insured?"
    YES! I have a business license in Los Alamos. I carry liability insurance and bonding through Pet Care Insurance.
  • In the event of an emergency, do you have a local vet you use?"
    In case of illness or emergency, I will take your animal to the vet you have listed on file. In the event your veterinarian is closed or unavailable, I may bring your pet to the nearest emergency vet.
  • What forms of payment do you accept?
    I accept credit card, debit card, Venmo, cash and check.
  • Are your associates Pet First Aid and CPR certified?
    Our team members go through a Pet First Aid/CPR training course through Pet Pro Hero, unless they have had prior training as a Vet Tech.
  • What are your Policies & Guidelines?
    Below are the Policies and Guidelines which you will be asked to agree to when becoming a new client. These policies were last updated December 17, 2023. Current clients will be notified by email (and if/when they logon to the Client Portal) if policies change. POLICIES & GUIDELINES 1. PET CARE INSTRUCTIONS. Client authorizes Rendija Dog Hikes (“RDH”) to perform pet care services as instructed at the free consultation/initial interview. Updates to instructions may be made at any time by written contact with RDH or by accessing the online client portal. 2. VETERINARY CARE. RDH will attempt to contact the client prior to obtaining veterinary care. However, in case of emergency or if the client cannot be reached, client authorizes RDH employees to obtain veterinary care if deemed necessary. Client accepts responsibility for charges related to veterinary care and authorizes the care provider to use an alternative veterinarian in the event the regular veterinarian is unavailable. 3. INJURIES. Client will be responsible for medical expenses and damages resulting from an injury to the care provider or other persons or animal(s) caused by client’s pet. Client agrees to hold harmless the care provider in the event of a claim by any person or animal(s) injured by his/her pet. RDH carries liability insurance and workers compensation insurance for situations where their use would apply. 4. SEVERE WEATHER. RDH employees have access to AWD and 4WD vehicles in order to safely care for your animals in all seasons. However, in rare cases weather conditions may make it dangerous or impossible to reach your pets at the scheduled time. If the client is not home to provide care, RDH may contact the client’s local emergency contact or another team member who lives in walking distance in order to provide care in a safer manner with less delay. In severe weather, pets residing outdoors will be brought indoors if access to water and/or safe levels of heat or cooling are not available outdoors. 5. FENCED AREAS. While fenced-in areas are wonderful play areas for pets, no fence can be a guaranteed secure area. RDH cannot be liable for the injury, disappearance, or death of any pets who are able to destroy or escape from fenced-in areas, including electronic fences. 6. SECURITY OF CLIENT PROPERTY. RDH will make every effort to secure client property according to the client’s instructions. The care provider will not bring non-employees of RDH onto the property without client permission unless an emergency requires assistance. RDH accepts no responsibility for security of the premises if client allows other persons access to the home during pet care service periods. Client should notify the care provider if someone will be in the home and should also notify visitors that the care provider will be coming. 7. PROPERTY DAMAGE. RDH will not be held responsible for any damage to property caused by client pets. Client should advise RDH of known behavior concerns so that we can set your animal companions up for success to the best of our ability. 8. KEYS & ENTRY CODES. It is recommended keys be exchanged at the Free Consultation. There is a $10 fee if a pet sitter needs to make a separate trip to retrieve or return items outside of a scheduled pet care visit. Please let us know at the interview if key is being hidden on the property or if a lockbox/door code is being used. While we can use garage codes or clickers for entry, client understands this will not be sufficient in the event of a power outage. 9. WALKER/SITTER INTRODUCTIONS. RDH’s goal is for client pets to build a relationship with their sitter(s). The first 20-30 minute consultation with your new walker is always free. If you would like to schedule additional meetings with your walker for you/your animals to get to know them, these will be billed at your regular rate. In the event of an emergency or sudden illness, it may not be possible for clients to meet their backup walker prior to the first visit. However, if service from the backup walker is going to become regular, clients may request a free consultation. 10. SCHEDULING. To schedule or cancel a service, the client should use the Client Portal, email, or call/text 505-709-0197. 11. CANCELING WALKS AND HIKES. As long as you cancel dog walks or hikes by 7:00 pm the day prior, you will not be charged. Walks and hikes canceled after 7:00 pm will be charged at your regular rate and your walker will be paid for setting aside the time. At RDH’s discretion, cancellations due to severe weather or emergencies may justify a free cancellation. 12. SERVICE RATES. Current prices are listed on RDH’s website, Should a client’s rates differ from these due to his/her individual situation or a company-wide rate change, the client will receive notice before service begins. Rates are subject to change if additional services are requested by the client or made necessary for the safety of client pets. 13. MONTHLY BILLING FOR REGULAR WALKS AND HIKES. For regularly scheduled walking and hiking clients, invoices are emailed at the end of each month and payment is due by the 10th of the following month. 14. PAYMENT METHODS. Payments can be made via Venmo, cash, check, credit or debit card. Instructions will be included with your invoice. If you would like to sign up for automatic billing with a card saved in the Client Portal, please email us at and we will add you to our automatic payments list. 15. HOLIDAYS. An additional $5.00 per visit will be billed on the following holidays: Easter, President's Day, Martin Luther King Day, Memorial Day, Juneteenth, 4th of July, Labor Day and Indigenous People’s Day. We are closed on Thanksgiving, Christmas Eve and Christmas Day. 16. FUTURE SERVICES. Client authorizes this to be valid approval for future services so as to permit RDH to accept verbal, written or online reservations and instructions without additional contracts.
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